Peace of mind, every time
Our purpose is to provide our clients with ‘peace of mind’ in regards to the health needs of their loved pet. As a pet parent, it’s easy to recognise when your pet is off-colour and we understand how stressful and daunting visiting the vet may be for both of you. Rest assured we are here to accommodate you and provide ‘peace of mind’. We will achieve this by providing our clients with advice, services and products to maintain their pet’s health and vitality. Additionally, we offer treatments, diagnostics and surgeries for illnesses and injuries. We ensure our staff are up to date with the latest treatment options available in veterinary medicine and speak ‘plain English’ to ensure that our clients understand our solutions and treatments.
We treat your pet/s like they are one of our own
You and your pet are ensured a stress free visit every time. Our team are welcoming and pleasant to make certain you and your pet feel at home. We pride ourselves on providing a warm, inviting environment for every visit. Equally as important we strive to accommodate and be respectful to our client’s wishes.
We absolutely love animals!
Pets are our passion and we will always treat your pet like he/she is one of our own. Rest assured while your pet is entrusted to our care they will receive gold class service. These services will be offered from our modern comfortable facilities, combined with all the necessary equipment for a prompt diagnosis and thorough treatment. We will always have your pet’s best interest at heart and perform our duties to the best of our ability to ensure the comfort of the patients in our care at all times.
Our team is always improving to better serve you and your pet
We are always improving as individuals and team-members to ensure our services are ‘world’s best practice’. We are consistently improving our team with ongoing training and guidance to ensure they perform their duties to a level of excellence that you expect. We will always provide our clients and their pets with care and compassion and endeavour to exceed the call of duty.
We want the best outcome for your pet!
In EVERY consultation we perform, we strive to achieve the best outcome. In the instance the initial problem has not been resolved, we will happily see your pet again to re-assess his/her condition. We want your pet feeling 100% so he/she can resume their active lifestyle again soon.
We respect your time
We’ll do our utmost to keep you informed if ever we’re running behind to help you plan your busy day.
We simply won’t compromise
Our services are not always the cheapest around. For good reason! You see, we WON’T cut corners or offer inferior health products and we will only recommend appropriate treatments. Please keep in mind we will always be sensitive to your circumstances.
In return, we ask only a few small things, that you:
Keep your pet up to date with routine health care
We will send you reminders when your pet is due for vaccinations, health checks etc. Please remember to schedule a time to visit as these are critical to your pet’s ongoing health and wellness. Regular health checks are the best way to monitor your pet’s ongoing health and to identify any problems as early as possible.
Try to be on time for your appointments
Appointments make our day run smoothly. As I’m sure you will be aware we have many patients to care for and accommodate throughout the day. We would hate to disappoint a client by not having a Vet available for a ‘walk in’ or belated consult. However, we understand if there are extenuating circumstances which delay you so please call and let us know.
We request that you make your payments promptly
We love animals, hence why we work in the Veterinary industry. Caring for pets is our calling which is why we are passionate about our work. We don’t simply do it for a pay cheque at the end of the week. However, please remember we have our own pets to care for and feed and therefore we need you to settle accounts promptly so we can provide for their needs.
If your expectations have not been met, please inform us
Your opinion and feedback is very important. If for any reason we have not met your expectations please don’t hesitate to tell us. Without your feedback we may not be aware of a current issue to make amends. We appreciate the feedback!